Parcels

    1. China Parcels
    2. Couriers
    3. Australia Post

    Australia Post

    Australia Post (often referred to as AusPost) is the backbone of the nation's logistics, delivering to over 12 million addresses across the continent - from busy CBDs to remote outback stations. Whether via a local "postie" or through their extensive network of 24/7 Parcel Lockers, they handle the vast majority of international mail entering the country.

    For Australians shopping on online marketplaces like eBay, Shein, or AliExpress, AusPost is the final link in the chain. Once your package from China clears customs at a major gateway (usually Sydney or Melbourne), it is handed over to Australia Post for the "last mile" delivery to your door or Safe Drop location.

    Tracking these international economy shipments can be fragmented, as tracking numbers often change upon arrival. Our universal postal tracker solves this by linking the original Chinese carrier's data with local AusPost scans. With China Parcels, you can track every step in English, ensuring you know exactly when to expect your delivery.

    Track Australia Post

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    Faq - Australia Post

    Is There An Alternative Way To Track My Australia Post International Parcel?

    Yes, China Parcels functions as a comprehensive international postal package tracker. While the official Australia Post website is reliable, our platform offers a distinct advantage: we combine data from multiple logistics networks. This gives you a complete picture of the parcel's journey, whether it is moving within Australia or crossing international borders.

    Security is a key feature. Our built-in Scam Detector automatically analyzes shipments. If you are awaiting a Australia Post parcel and the number appears suspicious, our system will alert you instantly. This early warning is crucial for international shipments originating from Australia, allowing you to address potential issues before they escalate.

    For e-commerce businesses, we offer a dedicated Developer Portal. This solution allows you to integrate Australia Post tracking data directly into your own website via Australia Post Tracking API, providing your customers with seamless updates without extra hassle.

    Who Delivers China Post In Australia?

    While China Post handles the initial transport, they rely on local partners for the final stage. Under the international UPU agreement (Universal Postal Union), shipments are handed over to the national postal operator once they arrive.

    Consequently, if you are expecting a parcel in Australia, it will be managed and delivered by Australia Post.

    In certain situations, a private last-mile carrier may complete the delivery within Australia. This occurs when the national postal operator transfers the package to a local logistics company to expedite the process under direct agreements.

    If you cannot track your parcel through the official Australia Post service, we recommend checking with local couriers. They are often responsible for the last-mile delivery in specific regions and may hold more up-to-date information.

    Is The "Auspost" Sms About A Delivery Fee Real?

    If you received a text message claiming your parcel has an "incomplete address" or requires a "redelivery fee", do not click the link. This is a widespread scam designed to steal your credit card details.

    How to Spot the Scam

    Even if the message appears in the same thread as real Australia Post messages, scammers can "spoof" the sender name. Look for these red flags:

    • The Link: Real Australia Post links are recognizable. Scammers use fake URLs like auspost-redirect.com, delivery-au.net, or random strings of text;
    • The Request: Australia Post will never ask you to update your address or pay a fee via an unsolicited SMS link. If a fee is due, they will typically leave a physical card or update the official tracking status;
    • The Urgency: Scammers often threaten that the parcel will be "returned to sender within 24 hours" to make you panic and pay.

    What Should I Do? Delete the message. If you are worried about your parcel, open the official AusPost app or visit auspost.com.au directly and enter your tracking number there. If the official site does not ask for money, the SMS was a lie.

    Tracking Says "Delivered" (Safe Drop), But I Can't Find It. Where Is My Parcel?

    If your tracking status shows "Delivered" but you have not received the item, Australia Post has likely performed a "Safe Drop". This means the postie left the package in a secure spot on your property because no signature was required.

    Where to Look

    Before reporting the item as stolen, check the specific hiding spots posties often use to keep parcels out of street view:

    • Check inside your electricity or gas meter box (this is a very common spot in Australia);
    • Look behind large plant pots, garden furniture, or low brick walls near the entrance;
    • Check under the carport or behind a side gate.

    Check the Photo Proof

    Most posties now take a photo of where they left the item. You can view this image by entering your tracking number on the official AusPost website or app. It usually shows exactly where the parcel was hidden.

    Still Missing? If you have checked all these spots and the photo does not match your house, contact Australia Post immediately (within 48 hours) to report a "misdelivery."

    Why Is My Parcel Stuck At Sunshine West Or Chullora?

    If your tracking history shows your item sitting at Sunshine West (Victoria) or Chullora (New South Wales) for several days, do not panic. These are two of the most extensive sorting facilities in the Australia Post network, and delays here are widespread.

    Why Is It Not Moving?

    These hubs serve as major gateways for both international and interstate mail. When tracking pauses here, it is usually due to one of the following reasons:

    • Due to the massive volume of parcels, containers often sit in a queue for 2-4 days waiting to be physically inducted into the sorting machines;
    • It is possible your parcel has already left the facility but missed an "exit scan". In this case, the tracking will remain stuck on "Sunshine West" until the parcel suddenly arrives at your local delivery centre.

    What Should I Do?

    Patience is key. In most cases, the parcel will resume movement within 3 to 5 business days. Customer support cannot speed up this process. You should lodge a "Missing Item" enquiry only if there have been no updates for more than 10 business days after the expected delivery date.

    What Is The Easiest Way To Track My Australia Post Parcel?

    Tracking a package with Australia Post (AusPost) is straightforward, provided you have the correct reference number. You can find this number on your shipping confirmation email or the receipt provided by the sender.

    1. Check Your Tracking Number Format

    Before you search, ensure you are using the correct code, not the order number from the shop. AusPost tracking numbers usually follow these formats:

    • International: 13 characters, starting with 2 letters and ending with "AU" (e.g., EE123456789AU);
    • Domestic: Usually a long string of 12 to 23 digits (e.g., 33XHK0123456 or 997001...).

    2. Using Official Tools

    Once you have the number, you can enter it on the AusPost Tracking page. For a better experience, we highly recommend downloading the AusPost App and creating a free MyPost account. This allows you to track multiple items automatically and, more importantly, gives you options to redirect parcels or set "Safe Drop" preferences.

    3. Tracking International Orders (China to Australia)

    If you are expecting a package from an online marketplace like AliExpress or eBay, the official AusPost site might not show the full journey while the item is still in China. In this case, use our China Parcels tracker. We monitor the shipment from the moment it leaves the warehouse in Asia until it is handed over to Australia Post for final delivery, consolidating all updates in one place.

    What Should I Do If My Australia Post Parcel Is Delayed Or Has Not Arrived?

    Delays are frustrating, but most "missing" parcels are often just held up in the network or sitting in a safe place. Before you file a formal claim, follow these three steps to locate your item.

    1. Check for a "Safe Drop"

    If your tracking says "Delivered" but you do not have the package, Australia Post may have performed a Safe Drop. Check places where a postie might hide a parcel to keep it safe from street view:

    • Behind plant pots or garden furniture;
    • Inside your meter box (electricity/gas);
    • Under a carport or behind a gate.

    2. The "10-Business-Day" Rule

    If the tracking is stuck on "In Transit," do not panic immediately. Australia Post officially advises customers to wait 10 business days (two weeks) after the expected delivery date before they will investigate. During this time, the parcel is likely just delayed at a sorting facility like Sunshine West or Chullora.

    3. Who Should File the Claim?

    If the 10-day period has passed, you need to start an enquiry. However, the sender (seller) should usually do this.

    • Why? The contract is between Australia Post and the sender. They have the shipping receipt and insurance details;
    • What you should do: Contact the online store or seller first. Ask them to lodge a "missing item enquiry" on your behalf. This is often faster than doing it yourself.

    If you need to contact Australia Post directly for support, you can call them:

    • Within Australia: 13 POST (13 76 78);
    • From Overseas: +61 3 8847 9045.

    How Can I Redirect An Australia Post Parcel?

    If you will not be home to accept a delivery, you can often change the destination while the parcel is still in transit. However, this feature is not available for every shipment and depends on the sender's settings.

    1. How to Request a Redirection

    You cannot change the address by simply calling customer support. You must use the digital tools:

    1. Log in to MyPost: You must have a free MyPost Account. If the email address on the parcel matches your account email, the parcel will appear in your dashboard automatically;
    2. Check Eligibility: Find your parcel in the tracking list. If the "Redirect" button is visible, you can make changes. If the button is greyed out or missing, the sender has restricted this option (common for high-value items);
    3. Select New Location: Choose a 24/7 Parcel Locker, a local Post Office (Parcel Collect), or a new street address.

    2. Is It Free?

    The cost depends on where you redirect the parcel to:

    • Free: Redirecting to a Parcel Locker or a Post Office for collection is usually free of charge;
    • Paid: Redirecting to a new residential street address may incur a small fee (approximately $7-$8), payable online immediately.

    3. Important Deadlines

    You must act quickly. You can only request a redirection before the parcel status changes to "On board for delivery". Once the driver has loaded the truck, the address cannot be changed.

    Moving House? If you are moving permanently and need all your mail forwarded (not just one parcel), the free option above will not work. You must purchase the official Mail Redirection Service, which applies to all letters and parcels for 1, 3, 6, or 12 months.

    Average Delivery Time Australia Post

    0-1 Days
    15%
    2-3 Days
    25%
    4-5 Days
    20%
    6-7 Days
    15%
    8-9 Days
    5%
    10+ Days
    20%

    Delivery time for the carrier Australia Post, depending on the country of destination. Estimate delivery time from Australia to:

    • Australia 18 Days
    • United States of America 14 Days
    • New Zealand 12 Days
    • United Kingdom of Great Britain and Northern Ireland 14 Days
    • China 23 Days
    • Canada 16 Days
    • Germany 18 Days
    • Italy 31 Days
    • France 27 Days
    • Japan 11 Days
    • Hong Kong 11 Days
    • Singapore 9 Days
    • India 21 Days
    • Thailand 9 Days
    • Malaysia 14 Days
    • Switzerland 15 Days
    • Netherlands 27 Days
    • Spain 21 Days
    • Albania 12 Days
    • Poland 21 Days
    • Slovenia 23 Days
    • Brazil 44 Days
    • Israel 22 Days
    • Georgia 19 Days
    • Fiji 19 Days
    • Korea (Republic of) 16 Days
    • Mexico 30 Days
    • Taiwan, Province of China 17 Days
    • Ireland 20 Days
    • Philippines 13 Days
    • United Arab Emirates 14 Days
    • Sweden 30 Days
    • Indonesia 31 Days
    • Turkey 20 Days
    • Ukraine 22 Days
    • Norway 27 Days
    • Papua New Guinea 13 Days
    • Viet Nam 25 Days
    • Romania 23 Days
    • Austria 21 Days
    • Bulgaria 22 Days
    • Iran (Islamic Republic of) 29 Days
    • South Africa 18 Days
    • Slovakia 39 Days

    Australia Post Parcel Tracking Statuses

    In Transit

    • Despatched
    • Accepted by Facility
    • Transferred
    • Cleared and awaiting international departure
    • Awaiting Collection
    • Item processed at sorting facility
    • Customer enquiry lodged
    • Received item from Sender (Outbound)
    • Shipping information approved by Australia Post
    • In transit to next facility
    • Arrived at facility
    • Leave in a safe place requested
    • International arrival - awaiting clearance
    • In transit
    • Arrived awaiting clearance (Inbound)
    • Onboard for delivery
    • Shipping information received by Australia Post
    • Received by postal carrier for delivery
    • Item received into Customs for clearance
    • Item returned from Customs (Outbound)
    • Received by our network
    • Arrived at local facility for delivery
    • Item processed at facility
    • Arrived at postal carrier's facility in Country Destination
    • Item handed over to the local postal authority
    • Received by customs for clearance
    • Held by customs
    • Flight departed
    • Handed back to postal carrier for delivery
    • Received by Australia Post for transportation to processing facility
    • Booked for flight
    • Awaiting collection at Country Destination
    • Received by Australia Post
    • Item has been handed over to the air carrier

    Delivered

    • Delivered
    • Delivered - Left in a safe place
    • Delivered to post office box
    • Left with concierge/reception

    Alert

    • Attempted Delivery

    Undelivered

    • Undeliverable

    IMPC (International Mail Processing Centre) - Australia Post

    IMPC codes are unique identifiers essential for handling and tracking international mail efficiently. These codes, made up of letters and numbers, indicate specific details about the mail center's location and function. The tracking data of Australia Post may include the abbreviation IMPC, indicating the parcel's location. For detailed information, click on the relevant IMPC of the postal service.

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