Welcome to the Help section. We have organized essential information about the parcel delivery process into clear, step-by-step guides. Whether you are facing delays, need to spot a fake tracking number, or want to understand complex package tracking statuses, you will find the answers here.
Browse the topics below to find the solution you need. If your specific issue is not covered, do not hesitate to contact us directly. We are ready to assist you.
How does China Parcels know a number is fake? We analyze millions of requests to spot anomalies. Please read about our Scam Detector technology, how we calculate risk levels, and why mobile phones sometimes trigger false alarms.
Fraudsters often use fake tracking numbers to steal your funds while you wait for a package that never arrives. Don't let them win. Learn how to identify these scams early using our built-in Scam Detector. This guide provides a list of red flags and a clear action plan to help you minimize losses and recover your money.
Struggling to keep track of multiple orders from different stores? Discover how our free Parcels Manager transforms shipping chaos into an organized workflow. Learn how to save unlimited tracking numbers, add personal notes, and sync data instantly using our browser extensions.
Status says "Delivered", but your mailbox is empty? Don't panic. It could be a hidden package, a courier delay, or a potential fake delivery scam. Follow our step-by-step guide to locate your missing item or file a refund claim.
What exactly is a tracking number, and what does it tell you? Learn how to decode standard formats like S10, identify carriers like China Post or FedEx by their number patterns, and understand why it is safe to share this code with others.
When you're expecting a package, it's natural to want to know precisely when it will be delivered. What's the first thing you need to find out to determine the package's delivery date?
Entered your tracking number but got 'No Information'? Don't panic. It could be a typo, a carrier delay, or a system glitch. Follow our 5-step troubleshooting guide to find out why your parcel isn't tracking and how to fix it.
What exactly is a parcel? It is more than just a box. Learn about weight limits, prohibited items, the difference between 'Economy' and 'Express' shipping, and why some packages are trackable while others are not.
Who is actually moving your package? Understand the key differences between government Postal Operators (UPU members) and private Logistics Companies. Learn how the "relay race" of international shipping works and why tracking requires monitoring both origin and destination carriers.
A tracking number is like a passport for your package. Learn how to decode the last two letters of the tracking ID to instantly identify the Origin Carrier (sender) and understand which local postal service acts as the Destination Carrier for final delivery.
Confused by "Exception" or "Label Created"? Don't guess. Read our guide to the most common tracking statuses. Learn what each update means, which ones require your immediate attention, and how to interpret the standardized statuses on our tracking platform.
