Parcels

    AliExpress Order Tracking

    AliExpress

    Aliexpress FAQ

    How can I track the status of Aliexpress shipment?

    First Way

    To check the progress of your delivery:

    • Please navigate to the My Orders section on the Aliexpress website.
    • Locate the specific order you wish to track.
    • Click on the "Track Order" option to view the current status.

    Second Way

    You can track any AliExpress parcel by visiting our website's parcel tracking page. We provide support tracking for all AliExpress couriers.

    Aliexpress's Buyer Protection. How it works?

    Understanding Buyer Protection

    Buyer protection allows you to request a refund during the protection period if your item doesn't arrive, is damaged, or isn't as described.

    Duration and Initiating Returns/Refunds

    The protection lasts 15 days from when you confirm receipt of your item. Items marked with "Buyer protection" on their detail page are covered, except for:

    • Items you have damaged yourself;
    • Personalized or custom-made items;
    • Perishable items;
    • Items unsuitable for return due to hygiene or health reasons.

    Steps to Resolve Issues

    Contact the Store

    Inform the store about the problem, providing any necessary supporting information, such as images or screenshots, to reach a satisfactory solution.

    Make a Return/Refund Request

    If an agreement cannot be reached, go to Account > My Orders, find the relevant order, and submit a request for a refund or return & refund.

    Get Refunded

    Select the reason for the return/refund from the provided list, upload supporting information (pictures, videos, etc.), and submit your application. To track your application's progress, regularly check the returns/refunds tab under Orders.

    Return Costs

    • You will cover the return cost if you return an item due to a change of mind.
    • The store will cover the return cost if the item is defective, not as described, or incorrect.

    Refund Processing Time

    • Refunds may take 1-10 working days, depending on your original payment method.
    • Refunds will be sent using your original payment method.
    • For a faster refund, you can opt to receive it in your AliExpress Bonus account.

    Additional Scenarios Covered by Buyer Protection

    Buyer protection also applies in the following scenarios:

    Sellers fail to honor their promises regarding:

    • Transaction or after-sales services, such as failing to comply with the warranty as promised or as required by relevant laws.
    • Logistics and delivery services include asking for additional shipping costs post-order or not using the agreed shipping method.

    Unacceptable behavior from sellers affects your rights as a shopper, including abusive language during communication.

    If you encounter any of these issues, don't hesitate to contact the Aliexpress Help Center.

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    Denys Sokolov
    Hi Everyone. I'm Denys Sokolov am the owner of Logic.Cool, a developer of China Parcels project and other online applications and mobile games. Please write me with any suggestions for improving the parcel tracking service.