United Parcel Service (UPS)

United Parcel Service (UPS) is a global logistics leader, recognized for its iconic brown trucks. While famous for its rapid domestic delivery within the USA, it plays a crucial role in international e-commerce, handling millions of shipments from China and Europe every day.

For online shoppers, UPS often acts as the bridge between continents. If you choose an express shipping option on sites like Amazon or AliExpress, UPS handles the journey from door to door. However, for economy shipments, they often use UPS Mail Innovations - a hybrid service where UPS transports the package across the country but hands it over to the local post office (USPS) for final delivery. This handover often causes confusion in tracking updates.

That is why relying solely on the official site can be frustrating. Our universal tracking tool solves this by monitoring multiple carriers simultaneously. Whether your package is stuck on "Label Created" in China or has just been handed over to a local postie, China Parcels stitches the data together to give you a complete, uninterrupted view of your delivery.

Faq - Ups

Is There An Alternative Way To Track My United Parcel Service (Ups) International Parcel?

China Parcels is a universal package tracking service that allows you to monitor shipments from various logistics couriers. It gathers updates from the official United Parcel Service (UPS) website. It integrates information from multiple carriers to provide a complete overview of your parcel's journey, whether traveling within United States of America or internationally.

One of the features we offer is our Scam Detector. For example, if you're waiting for a parcel from United Parcel Service (UPS) and suspect the tracking number might be fake, our system will flag it and notify you. This allows you to address the issue before it escalates. This is especially important for shipments from United States of America when residing in a different country.

If you're involved in e-commerce, this is even more advantageous. China Parcels has a Developer Portal that allows you to integrate tracking tools directly into your website. Imagine providing your customers with detailed updates on shipments from United Parcel Service (UPS) without any extra effort - it's a win-win for both your business and your customers.

Is The Text Message About "Customs Fees" Real?

UPS frequently collects import duties and brokerage fees for international shipments, which makes "unpaid fee" scams particularly dangerous. Scammers know this and send fake text messages (SMS) claiming your package is "held at customs" to steal your credit card details.

How to Tell the Difference

Legitimate UPS payment requests have specific characteristics that scams usually miss. Before you pay, check these three details:

The Link Address: A real UPS link will always begin with https://www.ups.com or https://go.ups.com. Scammers use fake domains like ups-delivery-fee.com, package-service.net, or strange shortened links;
The Tracking Number: A real notification will usually reference your specific "1Z" tracking number. Scam messages often use a generic "your package" phrase without identifying which package they are talking about;
The Urgency: Scammers threaten to "return the item immediately" if you don't pay within 24 hours. Real customs processes are slower and send official invoices.

The Safest Way to Pay: Never pay directly via a text link if you are unsure. Instead, open the official UPS website or app and enter your tracking number there. If a fee is genuinely owed, the official tracking page will display a clear "Pay Now" button. If the site says nothing about a fee, the text was a scam.

Why Is My Package Stuck On "Label Created"?

If your tracking status shows "Label Created" (or "Order Processed: Ready for UPS") and has not changed for several days, it means UPS has not yet received the package.

What Is Actually Happening?

This status indicates that the shipper has printed the shipping label and paid for postage electronically. The box is still in the shipper's warehouse or is en route via another carrier to a UPS facility.

Why Does It Take So Long?

This is extremely common with international orders (so-called "dropshipping"):

The seller prints a UPS label in the destination country (e.g., the USA);
The package is shipped from China to the US via ocean freight or air cargo (which takes 5-10 days);
Only when the container arrives in the US and is opened is the individual package handed to UPS.

Until that handover happens, UPS has no information about the package. You should typically wait 7 to 10 days for the first physical scan. If the status remains unchanged after two weeks, contact the seller for a refund.

What Is Ups Mail Innovations And Why Did Tracking Stop?

If your tracking says "UPS Mail Innovations," your package is being delivered via a hybrid economy service. UPS handles the long-distance transport (the "middle mile"), but it does not deliver it to your door.

How It Works

Once the package reaches your local area, UPS hands it over to the local postal service (such as USPS in the United States) for final delivery. This is why you might see a status message such as "Package transferred to post office."

Why Tracking Seems to "Freeze"

Confusion often arises during the handover between UPS and the local post office. Here is what you need to know:

New Tracking Number: Upon handover, the package often gets a new tracking number assigned by the postal service. You might need to look for a "Postal Service Tracking ID" on the UPS tracking page to continue following the item;
The "Gap": It may take 24-48 hours for the local post office to scan the item after UPS delivers it. During this time, it appears the package is lost, but it is simply in a sorting bin awaiting the mail carrier.

Tip: Use our universal tracker for these shipments. We automatically detect both the UPS tracking number and the local postal tracking number, combining them into a single timeline so you don't lose sight of your package.

How Can I Track My Ups Package?

Tracking a package with UPS is simple because they provide some of the most detailed scans in the industry. Depending on what information you have, here are the best ways to locate your shipment.

1. Standard Tracking

The fastest method is to use the official UPS Tracking page. You will need your tracking number, which usually starts with "1Z" followed by a string of numbers and letters (e.g., 1Z999999999...). Simply enter it in the search bar to see the current status.

2. UPS My Choice

If you order frequently, we highly recommend creating a free UPS My Choice account. This service links your home address to their system, allowing you to:

See all incoming packages automatically, even if you do not have the tracking number yet;
Receive proactive alerts the day before delivery;
Sign for packages digitally or give instructions to leave them with a neighbor.

3. Track by Reference Number

Sometimes the sender (especially drop-shippers) gives you an order number but forgets the tracking ID. On the UPS website, you can select "Track by Reference". Enter your order number and shipment date range to try and find the package without the "1Z" code.

4. Universal Tracking with China Parcels

If you are tracking an international shipment that involves multiple carriers (for example, starting with a local courier in China and ending with UPS), use our China Parcels Tracker. We consolidate data from all logistics partners involved to show you the complete journey in one place.

I Have An Issue With My Delivery. What Should I Do?

Delivery issues are stressful, but most problems with UPS fall into three categories. Here is a step-by-step guide on how to handle each situation.

1. Package Marked "Delivered" but Missing

If your tracking shows "Delivered" but you cannot find the item, do not file a claim immediately.

Check Everywhere: UPS drivers are trained to hide packages to prevent theft. Check behind pillars, garage doors, and under porch furniture;
Check for an "InfoNotice": If the driver missed you, they might have taken the package to a nearby UPS Access Point (a local shop) for you to pick up. Your tracking status will usually indicate "Delivered to Access Point";
Wait 24 Hours: Sometimes drivers scan a package as delivered a few hours before they actually drop it off.

2. Damaged Package

If your item arrives broken, you must act fast. Do not throw away the packaging. UPS may require a physical inspection of the box and packing materials. Take photos of the damage immediately and contact the sender.

3. Filing a Claim

If the package is truly lost or damaged, a claim must be filed. However, there is a golden rule: The sender should file the claim.

Why? The sender is the one who paid UPS and holds the insurance contract. If you file it as a recipient, the process is often slower and payment is sent to the shipper anyway;
Action: Contact the online store or seller, report the issue, and ask them to initiate the UPS Claim process.

Note on Timing: Claims are typically resolved within 8 to 15 business days. You can ask the sender for updates, as they will receive the notifications on their dashboard.

How Can I Change The Delivery Time Or Location Of My Ups Parcel?

If you need to change where or when your package arrives, you can do so easily through the UPS My Choice dashboard. However, availability depends on the sender's restrictions and the package's current status.

Step-by-Step Guide

Log In: Sign in to your UPS My Choice account. If you don't have one, you will need to register to verify your address;
Select the Package: Find the shipment in your dashboard or tracking list. Click on "Delivery Options" (sometimes labeled "Change Delivery");
Choose an Option: You can typically select one of the following:
- Deliver to a UPS Access Point: Redirect the package to a local shop (CVS, Michaels, etc.) for secure pickup. This is often the cheapest or free option;
- Deliver to Another Address: Send it to a neighbor or your workplace (usually requires a fee);
- Reschedule Delivery: Pick a specific future date that works for you (usually requires a fee).

Why Can't I Change My Delivery?

If the "Delivery Options" button is greyed out or missing, it means you cannot change the delivery. This happens for two reasons:

Sender Restriction: The seller (sender) has blocked changes for security reasons to prevent fraud;
Too Late: The package is already "Out for Delivery" on the truck. At this stage, the driver cannot receive new instructions.

For a full list of fees and rules, you can check the official UPS Change Delivery guide.

Average Delivery Time Ups

0-1 Days

14%

2-3 Days

25%

4-5 Days

22%

6-7 Days

18%

8-9 Days

10+ Days

13%

Delivery time for the carrier UPS, depending on the country of destination.

United States of America 5 Days
United Kingdom of Great Britain and Northern Ireland 7 Days
Canada 7 Days
Poland 8 Days
Australia 9 Days
Germany 11 Days
Ireland 13 Days
Netherlands 6 Days
Italy 6 Days
France 6 Days
Malaysia 10 Days
Austria 4 Days
Spain 8 Days
Romania 15 Days
Portugal 25 Days
Japan 5 Days
Singapore 6 Days
Denmark 12 Days
Sweden 9 Days
Belgium 9 Days
Israel 6 Days
Finland 9 Days
Hong Kong 6 Days
Brazil 9 Days
Hungary 5 Days
Morocco 12 Days
Switzerland 5 Days
Greece 9 Days
Mexico 9 Days
Lithuania 10 Days
Puerto Rico 5 Days
Czechia 6 Days
Saudi Arabia 10 Days
Philippines 8 Days
Norway 7 Days
New Zealand 10 Days
Slovenia 4 Days
Slovakia 9 Days
Croatia 6 Days
United Arab Emirates 5 Days
Korea (Republic of) 5 Days
Bulgaria 11 Days
Kuwait 9 Days
Qatar 8 Days
China 17 Days
Luxembourg 3 Days
Taiwan, Province of China 6 Days
India 10 Days
Latvia 12 Days
Estonia 12 Days
Thailand 7 Days
Russian Federation 13 Days
Indonesia 9 Days
South Africa 14 Days
Cyprus 4 Days
Egypt 4 Days
Turkey 10 Days
Cabo Verde 23 Days
Malta 5 Days
Moldova (Republic of) 5 Days
Viet Nam 4 Days
Algeria 7 Days
Kazakhstan 9 Days

UPS Parcel Tracking Statuses

In Transit

Shipper created a label, UPS has not received the package yet.
Departed from Facility
Arrived at Facility
Your package is on the way
Processing at UPS Facility
Out For Delivery Today
Warehouse Scan
Loaded on Delivery Vehicle
Import Scan
Export Scan
Package departed international carrier facility
Import C.O.D. (ICOD) charges have been paid or billed.
Voided Information Received
Package arrived at international carrier
Out For Delivery
Drop-Off
Pickup Scan
UPS is preparing your package for clearance. We will notify you if additional information is needed.
Your package has cleared customs and is on the way.
Departed UPS Facility
Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS.
Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
Your package is pending release from a Government Agency. Once they release it, your package will be on its way.
In Transit to UPS Mail Innovations
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
Package arrived at foreign customs office
The package is at the clearing agency awaiting final release.
The package will be forwarded to a UPS facility in the destination city.
UPS has received the information needed to submit your package for clearance.
The delivery date has been rescheduled as the receiver requested.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.
Your package has been released by the government agency.
Your package will be delivered one business day later than expected.
Order information received
Your delivery change to a UPS Access Point™ is in progress. Check back later for updates.
Electronic Shipment Information Received for Package by international carrier
Package cleared by foreign customs office
Package delivered by local post office.
Your package is in transit.
We are experiencing transit delays. We will deliver your package as soon as possible.
Your delivery will be rescheduled.
Your package will be delivered on the next available delivery day in your area.
The package has been rescheduled for a future delivery date.
Package is in transit to a UPS facility
Your package is prepared for clearance.
Your package is in transit. We're updating plans to schedule your delivery. / Delivery will be delayed by one business day.
Confirmed Arrival
Package processed
Package received for processing
Out for delivery
Received by the local post office
Departure Scan
Your package has been transferred to the post office and will be delivered in approximately 1-2 days.
Received into UPS possession
Your package was processed at our facility.
Received by Agent Export Processing Site. Preparing for final mile delivery.
We received a request from the receiver to reschedule the delivery.
Depature Scan: Enroute to USPS
Cleared Customs
The receiver has moved. We're attempting to obtain a new delivery address for this receiver.
Delivery to a UPS Access Point™ location is pending.
Confirmed International Departure
Order Processed: In Transit to UPS
Package processed by international carrier
The address has been updated as the receiver requested.
Some additional transit time is required since the receiver is located in a remote area.
Arrived at USPS Facility
The package has been redirected and forwarded to the delivery center.
A UPS Mobile shipment was created and is linked to this tracking number.
Out for Delivery
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We've requested that the receiver contact us.
Your package is in transit. We're updating plans to schedule your delivery.
The service selected is not available to this destination address. This has delayed delivery. / Your package is on the way
Delivery instructions have been provided by the receiver.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / Your package is on the way
We've updated the delivery address as requested by the receiver.
Departed USPS Facility
Your delivery has been rescheduled. Your package will be held until the delivery date requested.
Arrival Scan
Arrived at UPS Facility
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We're unable to deliver your package on schedule.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package will be returned to the sender.
The receiver has moved. We will deliver the package to the receiver's new address.
Order Shipped
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver.
A new tracking number was assigned to this package. Use the new tracking number for status updates.
Your package has cleared customs and will be placed on the next available departure.
Package transferred to post office
Shipper created a label, Roadie has not received the package yet.
Your package is in transit. We're updating plans to schedule your delivery. / Your delivery will be rescheduled.
Your package was cleared after the scheduled transport departure. We will reschedule for the next available departure. / Delivery will be delayed by one business day.
Scheduled for delivery today.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package is at the clearing agency awaiting final release.
Your package was processed at our facility. / The package will be forwarded to a UPS facility in the destination city.
We received an additional request to change the delivery of this package. The request is in progress. / The package will be returned to the sender.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / Your package is on the way
Docs Received from Shipper
The address was changed as the receiver requested.
As requested by the sender, the delivery change for this package was completed.
Your package has been released by the Government Agency and is on the way.
Shipment Delivered to USPS, Package Acceptance Pending
Delivery has been rescheduled due to holiday closures.
The information requested has been obtained and the hold has been resolved. Shipment is now in transit.
The receiver requested an alternate delivery address. The request is in progress.
Your UPS SurePost package was delivered to an Agent for final delivery.
The recovery intercept was successfully completed. / The address was corrected.
The delivery address has been updated and your package is on its way.
The receiver requested a temporary change to the delivery address.
Your package arrived late to the destination city. You should expect at least one business day delay.

Delivered

Delivered
Your investigation has been closed with a proof of delivery.

Alert

The package remains at the UPS Access Point™ location and is reaching the maximum days allowed to be held.
Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day.
A claim has been issued to the sender for your package. Please contact the sender for more information.
A late flight has caused a delay. We will update the delivery date as soon as possible.
Import charges are due for this package. Select Pay Now (where available) or pay at delivery.
The receiver was not available for delivery. We'll make a second attempt the next business day.
We’re sorry your package was delayed. We are adjusting delivery plans as quickly as possible.
Due to weather, your package is delayed by one business day.
This package is being held for a future delivery date.
We were unable to dispatch the trailer on time. This may cause a delay. / Delivery will be delayed by one business day.
We've begun an investigation to locate the package.
Delivery will be delayed by one business day.
We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
Your package is with a non-UPS broker, contact the non-UPS broker for additional information.
Severe weather conditions have delayed delivery.
The package is being held for a future delivery date. We'll attempt to deliver on the date requested.
Your package may be delayed due to a required x-ray inspection. / Your package is on the way
We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination.
Your delivery has been delayed by one business day.
Due to operating conditions, your package may be delayed.
The receiver was not available at the time of the final delivery attempt.
The driver was unable to collect funds on the final delivery attempt. / We'll contact the sender or receiver about this delivery.
We missed you again. A final attempt will be made the next business day.
Your package was not received at the UPS facility as originally scheduled. There may be a delivery delay.
We are trying to get the security access our driver needs for this delivery.
We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.
Package delivery was attempted
We were unable to deliver your package. It's on the way to a secure UPS Access Point™ location for pick up.
The maximum days to hold the package at the UPS Access Point™ location expired. The package will be returned.
Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
The service selected is not available to this destination address. This has delayed delivery.
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
The receiving business was closed. We'll attempt to deliver the package the next business day.
An investigation has been opened for your lost package.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.
The package was given to UPS after the cutoff time and the delivery date may be impacted.
The receiving business was closed and delivery has been rescheduled for the next business day.
The receiver was not available at the time of the final delivery attempt. / We'll contact the sender or receiver about this delivery.
The driver was not able to receive payment. A final attempt will be made the next business day.
The investigation has been closed. We were unable to contact the receiver.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
The address is incomplete. This may delay delivery. We're attempting to update the address.
An emergency situation or severe weather condition has delayed delivery. / Your delivery will be rescheduled.
Incomplete address information may delay delivery. We are attempting to update this information.
A non-UPS labor dispute has delayed delivery by one business day.
Requested delivery change cannot be completed. The package will be delivered as previously scheduled.
All merchandise is missing and the empty carton was discarded. UPS will notify the sender.
We've missed the scheduled transfer time. This may cause a delay.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information.
At the receiver's request, the UPS My Choice delivery change option was modified. / The request for this package was cancelled.
The driver was unable to collect funds on the final delivery attempt.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery will be rescheduled.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / The information requested has been obtained and the hold has been resolved.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery has been rescheduled for the next business day.
As requested by the sender, the package is being returned. Contact the sender for additional information. / The package will be returned to the sender.
Your package may be delayed due to a required x-ray inspection.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Delivery will be delayed by one business day.
We were unable to deliver your package. It's on the way to a UPS Access Point™ location next business day for pick up.
The C.O.D. amount is missing from the label. We're attempting to update this information.
A missing commercial invoice is causing a delay. We are working to obtain this information.
The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
Package delivery was missed due to an incorrect address
We've corrected the street number, and the package is on its way to the updated address.
The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
A missing commercial invoice is causing a delay. We are working to obtain this information. / The package will be returned to the sender.
A late flight has caused a delay. Your package will be delayed by one business day.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible. / Your delivery has been rescheduled for the next business day.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package is on the way
The entire shipment was not delivered.
We're unable to contact the receiver.
We were unable to dispatch the trailer on time. This may cause a delay.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
Package was incorrectly sorted to the wrong destination
A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
We're unable to deliver your package on schedule.
The receiver was not available at the time of the second delivery attempt. A final attempt will be made.
Your package cannot be delivered to a P.O. box. We're attempting to obtain an alternate delivery address. / Your delivery will be rescheduled.
We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.
The receiver was not available at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
Due to operating conditions, your package may be delayed. / Your delivery will be rescheduled.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day.
Your package has been delayed due to an export gateway hold. / We're unable to deliver your package on schedule.
We've incorrectly sorted this package which may cause a delay.
After the delivery was made, the package was reported as damaged. / UPS will follow-up with the sender.
Your package was damaged in transit. We will notify the sender with details.
A late UPS trailer arrival has delayed delivery by one business day.
Your package is delayed. Check back later for delivery updates.
The address is incomplete. This may delay delivery. We're attempting to update the address. / The address was corrected.
Import C.O.D. (ICOD) charges are due for this package. Online payment required at ups.com.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
The receiving business was closed at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
The delivery address is incomplete. We are working to correct this issue and your delivery will be rescheduled.
The receiver was not available at the time of the final delivery attempt. / Your delivery has been rescheduled for the next business day.
The street number is incorrect. This may delay delivery. We're attempting to update the address.
Delivery may be delayed due to an incomplete address. We are working to update the address.
A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible.
The receiver was not available at the time of the final delivery attempt. / We sent the package to UPS Lost and Found.
A non-UPS labor dispute has delayed delivery. We're working to deliver your package as quickly as possible.
We tried to deliver your package, but we were unable to collect funds. We'll try again on the next business day.
The receiver will only accept delivery during certain hours. We're adjusting delivery plans as quickly as possible. / The package will be returned to the sender.
Previous local labor dispute has caused delays. Recovery efforts are under way to deliver your pkg as soon as possible. / Delivery will be delayed by one business day.
The delivery address was incorrect, but the issue has been resolved. Your delivery has been rescheduled.
The driver was unable to collect funds on the final delivery attempt. / The package will be returned to the sender.
A required security check has delayed delivery.
Shipment on Hold
Your delivery will be rescheduled due to a missed aircraft transfer. We will update the delivery date as soon as possible.
Directions to the address are required to complete delivery. We are attempting to update this information.

Pick Up

Delivered to UPS Access Point™ location and awaiting customer pickup.
Delivered to UPS Access Point™
The package will be delivered to the recipient’s preferred UPS Access Point™ location.
Package requires pickup from post office
Package picked-up by agent at post office
The package will be delivered to the UPS Access Point™ location requested by the receiver.
A delivery change has been completed and your shipment will be forwarded to a UPS Access Point™.
The receiver requested this package to be held for pickup at the UPS facility.

Undelivered

The receiver refused the delivery. UPS will contact the sender for further instructions.
UPS has returned your package to the sender.
The package was refused by the receiver and will be returned to the sender.
The package was not picked up at the UPS Access Point™ location by the expiration date and is being returned to sender.
We've received a request from the sender to return the package.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / The package will be returned to the sender.
We were unable to obtain a correct address for the receiver, package will be returned to the sender.
International carrier is preparing package return
The receiver does not want the product and refused the delivery.
Your package was returned to the import site and is awaiting clearance. / The address was corrected.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. / The package will be returned to the sender.
A UPS My Choice delivery change was requested for this package. / The package will be returned to the sender.
The package is being returned to the sender because the receiver refused delivery.