Parcels

    1. China Parcels
    2. Couriers
    3. Canada Post

    Canada Post

    Canada Post is the primary postal operator and a Crown corporation responsible for providing mail services across Canada. Serving over 16 million addresses, from downtown Toronto to the remote Arctic territories, it is the backbone of the nation's logistics network.

    For international shoppers, Canada Post is the crucial final link. If you order from online marketplaces like AliExpress, Shein, or Temu, your package from China will typically arrive at a gateway in Richmond (BC) or Mississauga (ON). Once cleared by the CBSA (Customs), Canada Post takes over for the "last mile" delivery to your door or community mailbox.

    Tracking these shipments can be confusing when they switch carriers. That is why our universal postal tracker is essential. Unlike standard tools, China Parcels monitors the shipment from the moment it leaves the warehouse in Asia to its final delivery in Canada. We automatically translate all status updates into English, ensuring you never miss a critical scan due to a language barrier.

    Track Canada Post

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    Faq - Canada Post

    Is There An Alternative Way To Track My Canada Post International Parcel?

    Yes, China Parcels functions as a comprehensive international postal package tracker. While the official Canada Post website is reliable, our platform offers a distinct advantage: we combine data from multiple logistics networks. This gives you a complete picture of the parcel's journey, whether it is moving within Canada or crossing international borders.

    Security is a key feature. Our built-in Scam Detector automatically analyzes shipments. If you are awaiting a Canada Post parcel and the number appears suspicious, our system will alert you instantly. This early warning is crucial for international shipments originating from Canada, allowing you to address potential issues before they escalate.

    For e-commerce businesses, we offer a dedicated Developer Portal. This solution allows you to integrate Canada Post tracking data directly into your own website via Canada Post Tracking API, providing your customers with seamless updates without extra hassle.

    Who Delivers China Post In Canada?

    While China Post handles the initial transport, they rely on local partners for the final stage. Under the international UPU agreement (Universal Postal Union), shipments are handed over to the national postal operator once they arrive.

    Consequently, if you are expecting a parcel in Canada, it will be managed and delivered by Canada Post.

    In certain situations, a private last-mile carrier may complete the delivery within Canada. This occurs when the national postal operator transfers the package to a local logistics company to expedite the process under direct agreements.

    If you cannot track your parcel through the official Canada Post service, we recommend checking with local couriers. They are often responsible for the last-mile delivery in specific regions and may hold more up-to-date information.

    My Package Says "Delivered To Community Mailbox," But I Can't Find It

    Unlike postal services in many other countries, Canada Post often delivers parcels to a secure Community Mailbox (CMB) located down the street rather than directly to your doorstep. This unique system can sometimes lead to confusion regarding parcel retrieval.

    1. I Don't Have a Key for the Parcel Locker

    If your tracking says "Delivered to Community Mailbox," the package is likely inside one of the larger parcel lockers built into the community module. To retrieve it, you must check your personal mail slot for a key left by the carrier. This key will have a numbered tag attached to it, which corresponds to the locker number containing your package.

    2. The Key Is Missing or Does Not Work

    Sometimes errors occur, such as the carrier forgetting to leave the key or the lock being jammed due to ice. In this case, follow these steps:

    • Check your regular mail slot again carefully for a delivery notice card or the key itself;
    • If the key is missing or refuses to turn, do not try to force the locker open;
    • You must create a service ticket with Canada Post online or call 1-866-607-6301 to have a supervisor open the box or replace the lock.

    3. Delivered to "Front Door" but Not There

    If the tracking status says "Delivered to Front Door" but you have a community mailbox, the carrier may have performed a "safe drop" closer to your home. We recommend checking specific hiding spots:

    • Look behind pillars or large planters on your porch;
    • Check the space between the storm door and the main entry door;
    • Inspect the side door or garage entrance where the item might be protected from theft or weather.

    Why Is My Package Stuck In Richmond Or Mississauga?

    If your tracking history shows your package sitting in Richmond, BC or Mississauga, ON for days or weeks, do not panic. These cities house the two primary international mail processing hubs (gateways) for Canada, and delays here are almost always related to customs volume.

    The Richmond Hub (Pacific Gateway)

    Located near Vancouver, this facility handles the vast majority of mail arriving from Asia (including China, Japan, and the Philippines). Due to the massive volume of e-commerce parcels entering here, customs processing times can range from 1 to 4 weeks during peak seasons.

    The Mississauga Hub (Eastern Gateway)

    This facility, located near Toronto, processes most shipments arriving from the United States and Europe. While generally faster than the Pacific gateway, delays frequently occur here due to strict inspections on goods crossing the US land border.

    The "Item Processed" Loop

    Sometimes you might see the status "Item Processed" appear multiple times in the same location (e.g., Richmond) over several days. This usually means the container holding your package has been scanned automatically by the system, but the individual package has not yet been physically cleared by a customs officer.

    How Can I Track A Package With Canada Post?

    Tracking your Canada Post package is straightforward if you have the correct details. Here is the standard process:

    1. Locate your tracking number on the receipt, mailing label, or in the email notification from the sender. It typically consists of 16 numeric digits or 13 alphanumeric characters ending in "CA" (UPU S10 Standard);
    2. Go to the official Canada Post tracking page;
    3. Enter your code in the search field and click "Track" to view the latest status updates.

    A Smarter Way to Track:
    Alternatively, you can use our universal tracking tool. This is especially useful for international shipments, as our platform monitors the package across multiple delivery services (not just Canada Post), ensuring you don't miss any updates from the origin carrier.

    Note: If you don't have a tracking number, you must contact the sender. Canada Post does not keep records of tracking numbers by name, address, or phone number, so they cannot find the package without the code.

    What Should I Do If My Package Is Lost Or Damaged?

    Receiving a damaged item or having a package go missing is frustrating, but Canada Post has a specific protocol to resolve these issues. Please follow the steps below based on your situation.

    1. If Your Package Is Lost

    Before filing a report, you should verify a few details to rule out common delivery errors:

    1. Check the tracking status to confirm if the expected delivery date has actually passed, as weather delays are common;
    2. Verify that the shipping address provided to the sender was 100% correct;
    3. Check your Community Mailbox, front porch, garage, and ask your neighbors if they accepted the item for you;
    4. If the package is still missing, contact Canada Post to open a service ticket.

    2. If Your Package Is Damaged

    If the item arrives broken, you must act immediately to ensure your claim is not rejected:

    1. Do not throw anything away. You must keep the box, the damaged item, and all internal cushioning (bubble wrap, peanuts) as Canada Post may request a physical inspection;
    2. Take clear photos of the damage to the item and the condition of the outer box;
    3. Contact the sender immediately. For liability reasons, only the sender can initiate a claim with Canada Post.

    Important Rule regarding Refunds:
    According to Canada Post policy, liability coverage fees are paid to the sender, not the receiver. If a claim is approved, Canada Post will send the check to the merchant. The merchant is then responsible for refunding you or sending a replacement.

    Where Can I Find My Canada Post Tracking Number?

    Your tracking number is essential for monitoring your package's journey. Depending on whether you sent the item or are expecting a delivery, you can find this number in several places.

    If You Are the Sender

    • If you shipped the package at a post office, the tracking number is printed at the bottom of your receipt;
    • When creating a label online, the number is displayed on the shipping label confirmation page or the email receipt;
    • You can also find it on the copy of the shipping label (near the barcode) that you kept for your records.

    If You Are the Receiver

    • Check the shipping confirmation email sent by the online store or the sender;
    • Log in to your account on the merchant's website, then navigate to the "Order Details" or "History" section.

    Tracking Number Formats

    Canada Post tracking numbers usually follow one of two standard formats:

    • 16 numeric digits (e.g., 1111 2222 3333 4444) - typically used for domestic shipments created online;
    • 13 alphanumeric characters (e.g., XX 123 456 789 CA) - typically used for international parcels or Xpresspost services.

    What If I Lost the Number?

    Please note that Canada Post customer service cannot retrieve a tracking number using your name or address. If you are the receiver, you must contact the sender to get it.

    Pro Tip: If you have previously tracked this package on our website, check your parcel manager. We automatically save your tracking numbers, so you can recover a lost number here without contacting the sender.

    Why Is My Canada Post Tracking Not Updating?

    It is common for tracking updates to pause for several days. This silence does not necessarily mean your package is lost. Here are the most common reasons for a lack of new scans:

    1. Long-Distance Transit

    Canada is vast, and ground transportation between provinces (e.g., from British Columbia to Ontario) can take 4-7 days. During this travel time, the package is on a truck or train and will not receive any scans until it reaches the next major sorting facility.

    2. Customs Processing

    For international shipments, the tracking often stops updating when the package enters the country. It is likely being held by the CBSA (Canada Border Services Agency) for inspection. This is common at major entry hubs like Richmond (Vancouver) or Mississauga (Toronto). Canada Post cannot scan the item until Customs officially releases it.

    3. Missed Scans

    Sometimes, high volumes at processing plants lead to skipped scans. Your package might be moving through the network, but the digital system is lagging behind the physical progress.

    How to Stay Updated

    If you want to receive notifications automatically, you can enable the free Automatic Tracking feature on the official website. Alternatively, use our universal tracker to check if the package has been scanned by an international partner carrier.

    When Should I Worry?
    If the expected delivery date has passed and there are still no updates, you should open an investigation with Canada Post support.

    Why Is My Package Delayed In Transit Or Stuck At Customs?

    While tracking pauses are often just gaps in scanning, actual physical delays occur for specific reasons. In Canada, logistics face unique challenges due to geography and strict border control.

    1. Domestic Transit Delays

    If your package is moving within Canada but arriving late, it is usually due to one of the following factors:

    • Due to Canada's vast geography, ground transport between major hubs (like Vancouver to Toronto) takes several days, meaning the package travels thousands of kilometers without stopping for scans;
    • Severe weather conditions and winter storms frequently disrupt transport networks, causing backlogs that can last for days even after the weather clears;
    • During periods of peak volume (such as the holidays), the sheer amount of mail exceeds processing capacity, leading to temporary bottlenecks at sorting plants.

    2. Customs Delays (CBSA)

    For international shipments, the Canada Border Services Agency (CBSA) screens every item. This is the most common cause of significant delays.

    • Delays often occur due to documentation issues, such as when a sender fails to attach a clear commercial invoice or uses vague descriptions like "Gift," triggering a manual inspection;
    • If duties and taxes are owed because the value exceeds the CAD 20 threshold, the CBSA must assess the fees before releasing the package to Canada Post;
    • Operational backlogs at customs facilities can result in packages sitting in a queue for days before an officer reviews them, especially when large batches of international mail arrive simultaneously.

    Can Canada Post Speed It Up?
    No. As noted on their official support page, Canada Post has no authority to intervene with the CBSA. You must wait for the package to be officially released.

    Average Delivery Time Canada Post

    0-1 Days
    9%
    2-3 Days
    14%
    4-5 Days
    15%
    6-7 Days
    15%
    8-9 Days
    9%
    10+ Days
    38%

    Delivery time for the carrier Canada Post, depending on the country of destination. Estimate delivery time from Canada to:

    • Canada 10 Days
    • United States of America 8 Days
    • United Kingdom of Great Britain and Northern Ireland 14 Days
    • Germany 14 Days
    • China 27 Days
    • France 15 Days
    • Greece 32 Days
    • Australia 17 Days
    • Ukraine 18 Days
    • Italy 24 Days
    • Poland 17 Days
    • Hong Kong 17 Days
    • Netherlands 17 Days
    • Switzerland 11 Days
    • Turkey 20 Days
    • Japan 18 Days
    • Hungary 24 Days
    • Singapore 11 Days
    • Cuba 42 Days
    • India 19 Days
    • Korea (Republic of) 20 Days
    • Ireland 19 Days
    • Kenya 11 Days
    • Spain 23 Days
    • Romania 16 Days
    • Malaysia 18 Days
    • Mexico 19 Days
    • Thailand 32 Days
    • Portugal 32 Days
    • Czechia 19 Days
    • New Zealand 25 Days
    • Belgium 17 Days
    • Barbados 21 Days
    • Sweden 21 Days
    • Israel 28 Days
    • Philippines 14 Days
    • Iran (Islamic Republic of) 21 Days
    • Brazil 25 Days
    • Serbia 13 Days

    Canada Post Parcel Tracking Statuses

    In Transit

    • International item has left originating country and is en route to Canada
    • Item processed
    • International item being forwarded to destination country
    • Electronic information submitted by shipper
    • Item in transit
    • International item mailed in originating country
    • Item has been presented to Canada Border Services Agency for customs review.
    • Item has arrived in Canada and will be presented for review
    • International item processed in originating country
    • Item was released by Customs and is now with Canada Post for processing
    • Item has been sent to customs in the destination country
    • International item is in transit to the delivery office.
    • Item presented to customs
    • Item held by Customs.
    • Item has arrived in foreign country
    • Item out for delivery
    • Item arrived
    • Item accepted at the Post Office
    • International item has been forwarded onwards to destination
    • Item departed
    • Delivery preference - Front door
    • International item released from Customs for processing by Canada Post
    • Item has arrived at the delivery office in the destination country
    • Customs has released item to post office
    • Shipment arrived in Canada and will be presented for customs review
    • Item has been released by Customs
    • Item rescheduled for delivery next business day.
    • Item in transit to Post Office
    • International item has arrived at transit destination
    • International Item being prepared for export
    • Item redirected to recipient's new address
    • Item on hold
    • Item accepted
    • International item has arrived in a foreign country
    • Delivery preference - Deliver to post office
    • Expected delivery date updated
    • International item has transited Canada and been forwarded to destination
    • Item picked up by Canada Post
    • Item returned to Post from Customs

    Delivered

    • Signature available
    • Delivered to your community mailbox, parcel locker or apt./condo mailbox
    • Delivered
    • Photo available
    • Item successfully delivered
    • Delivered to recipient's front door
    • Delivered to your concierge or building manager
    • Delivered to recipient's side door

    Alert

    • Delivery may be delayed due to labour disruption
    • Verifying recipient's address; Possible delay
    • Item re-routed due to processing error; Possible delay
    • Final Notice; Item will be returned to sender if not collected within 10 days
    • Delivery may be delayed due to transportation delay
    • Customer addressing error found; attempting to correct. Possible delay
    • Item on hold at a secure facility; contact Customer Service

    Pick Up

    • Item available for pickup at Post Office
    • Notice card left indicating where and when to pick up item
    • Item out for Delivery
    • Item is now available for pickup
    • Item on hold at recipient's request

    Undelivered

    • International item was undeliverable. Item being returned to sender.
    • Return label created
    • Refused by Customs. Item being returned to sender
    • Item has been returned and is enroute to the Sender
    • Item refused by recipient. Item being returned to sender.
    • Item being returned to sender.

    IMPC (International Mail Processing Centre) - Canada Post

    IMPC codes are unique identifiers essential for handling and tracking international mail efficiently. These codes, made up of letters and numbers, indicate specific details about the mail center's location and function. The tracking data of Canada Post may include the abbreviation IMPC, indicating the parcel's location. For detailed information, click on the relevant IMPC of the postal service.

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